You can reach the Call Center by dialing:
(304) 748-8600 or toll-free 1-800-427-4835
Internal Telephone Numbers
- Members Service/Call Center Press 0
- Direct Extension Press 1 (then three digit extension)
- 24 Hour Transaction Line Press 2
- Consumer Loans Press 3
- Mortgage Loans Press 4
- Certificate Rates Press 5
- Collection Department Press 6
Our Call Center is available Monday – Friday, 8:30 am until 5:00 pm. If you are in need of making a transaction after the normal call center hours, you should sign up for 24 Hour Transaction Line. This service is available 24 hours a day, seven days a week. For more information click on the link: 24 Hour Transaction Line.
You can reach the call center by emailing to firstname.lastname@example.org
Please do not include account numbers in the email.
ATM, VISA, and VISA Check Card Phone Numbers
To activate your pin, please call 800-992-3808.
To report fraud during normal business hours, please call our Call Center at 304-748-8600 or 800-427-4835.
To report fraud outside of normal business hours, please call 800-472-3272.